Refund & Cancellation Policy

You can cancel at any time, without giving a reason:

• In your account (recommended): open Account → Credits → Manage plan and choose Cancel. This opens the secure billing portal of our merchant of record.
• By email: send "Cancel my plan" to support@makeasong.io from the email address on your account. We will cancel it and confirm within 2 business days; if your renewal falls within that time and you are charged, we will refund that renewal.

Cancelling stops all future renewals. Your plan stays active, with its credits, until the end of the period you have already paid for; after that no further plan credits are added. Credit packs you bought separately are not affected and keep their own 365-day validity. Deleting your account does not automatically cancel a plan, so cancel first.

Yearly plans: we email you a reminder about 7 days before your plan renews for another year.

Credits are held when you submit a request and only charged when your songs are delivered. If generation fails, the held credits go back to your balance automatically; you do not need to ask. If a song is delivered but is broken (for example silent or cut off), email us with the song link within 7 days and we will return the credits for that request.

Songs are generated and delivered immediately, so payments are generally not refundable once their credits have been used. The exceptions are:

When a refund is approved, the credits from that payment are removed from your balance, and a refunded plan is cancelled. Refunds are not available for credits that have already expired, plan periods that have already been used, or accounts closed for breaking our Terms of Service or Acceptable Use Policy.

If you live in the EU, the UK or another country that gives consumers a right of withdrawal for digital purchases, you have 14 days to withdraw from a purchase. Because songs are delivered immediately, at checkout you ask us to start providing the Service straight away and acknowledge that you lose the right of withdrawal for credits once you use them. Unused purchases remain refundable within those 14 days. Nothing in this policy limits rights you have under the consumer law of your country.

1. Email support@makeasong.io from the email address on your MakeASong account.
2. Include the order or receipt number from your payment confirmation email and the reason for the request.
3. We acknowledge every request within 2 business days and tell you the outcome.

Approved refunds are issued by our merchant of record to the original payment method, in the original currency, within 5–10 business days; your bank may take a few more days to show it. Contact us before disputing a charge with your bank: it is faster, and an open dispute pauses your account until it is resolved.

We may update this policy and will show the new date at the top. The policy in effect when you made a purchase applies to that purchase.